At VeoAIFree.com, we want every customer to understand our refund policy before purchasing a premium plan. This Refund Policy explains when a refund may be available, when a refund cannot be provided, and how to contact us if you have a problem with your purchase.
VeoAIFree provides AI-powered video generation tools and premium access plans. Premium plans are activated after successful payment, and access to the purchased features is provided immediately.
Premium Payments
All premium plans on VeoAIFree are paid in advance for the selected access period. Once your payment has been successfully processed, your premium access is activated.
Our premium plans are offered for specific periods, such as monthly, three-month, or yearly access. The exact features and duration of your selected plan are displayed on the payment page before you complete your purchase.
Because premium access is delivered immediately after payment, payments are generally non-refundable once premium access has been activated.
When Refunds Are Not Available
A refund will generally not be provided in the following situations:
- You have already received access to your premium account or purchased features.
- You have used the premium video generation service after purchasing a plan.
- You changed your mind after completing the purchase.
- You no longer need the service during the active plan period.
- You purchased the wrong plan by mistake and did not contact support before using the service.
- You were unable to achieve the exact AI-generated video result you expected.
- A temporary technical issue affected the service but the service was restored during your active plan period.
- The issue was caused by a third-party service or AI provider outside our direct control.
We recommend testing the available free features before purchasing a premium plan so you can make sure the service is suitable for your needs.
Technical Problems and Service Issues
VeoAIFree relies on third-party technologies and services to provide AI video generation. Because of this, temporary errors, delays, maintenance, or service interruptions can sometimes occur.
A temporary interruption does not automatically qualify for a monetary refund.
If a significant service outage continues for an extended period, please contact our support team. Depending on the circumstances, we may provide additional service time or another reasonable solution instead of a monetary refund.
Our goal is to resolve genuine technical problems as quickly as possible.
Duplicate Payments
If you believe that you have accidentally been charged more than once for the same purchase, please contact us as soon as possible.
After verifying the transaction, we will investigate the duplicate payment. If we confirm that the same purchase was charged multiple times due to a payment processing error, we may issue a refund for the duplicate transaction.
Unauthorized Payments
If you believe that a payment was made without your authorization, contact us immediately with the relevant payment information.
We will review the transaction and work with you to determine what happened. You should also contact your bank or payment provider if you believe your payment method has been compromised.
Cancellation Policy
Our premium plans do not automatically renew unless otherwise stated on the checkout page.
Canceling or choosing not to renew a plan does not create an entitlement to a refund for the remaining time of an already activated plan.
You can continue using your premium access until the end of the period you purchased, subject to the applicable Terms and Conditions.
How to Request Help
If you experience a problem with your payment or premium access, please contact our support team before opening a payment dispute or chargeback.
When contacting us, please provide:
- The email address used for your purchase
- Your payment date
- Your purchased plan
- Your payment or transaction reference, if available
- A brief description of the problem
- Screenshots or other relevant information, if applicable
Providing these details helps us investigate your request more quickly.
Chargebacks and Payment Disputes
If you have a problem with your purchase, we ask that you contact VeoAIFree support first so we have an opportunity to investigate and resolve the issue.
Opening a chargeback while your premium service is active, available, or has already been delivered may be disputed with the relevant payment provider when appropriate.
We always prefer to resolve genuine payment problems directly and fairly.
Third-Party Services
VeoAIFree may depend on third-party AI technologies, APIs, payment processors, hosting providers, or other external services.
We cannot guarantee that third-party services will always be available or operate without interruptions. Problems caused exclusively by a third-party provider do not automatically qualify for a refund.
If a third-party outage has a substantial impact on your premium access, please contact us so we can review the situation and determine an appropriate solution.
Refund Processing
When a refund is approved, the refund will normally be sent through the original payment method used for the purchase, where supported by the payment provider.
The time required for the refunded amount to appear in your account may depend on your bank, card issuer, or payment processor. VeoAIFree does not control the processing time after a refund has been submitted to the payment provider.
Policy Changes
We may update this Refund Policy from time to time to reflect changes to our services, payment methods, or business practices.
Any updated version will be published on this page with a revised Last Updated date.
Contact Us
If you have questions about this Refund Policy, a payment, or your premium access, please contact the VeoAIFree support team through our Contact Us page.
We encourage customers to contact us before initiating a payment dispute so we can review the issue and try to resolve it directly.
By purchasing a premium plan from VeoAIFree, you acknowledge that you have read and understood this Refund Policy and agree to its terms.
